Refund policy

Cancellation of orders

Changed your mind? In line with UK distance selling laws, you can cancel your order up to 14 days after your order is delivered. You do not need to give a reason for cancelling. If you contact us before we post your item we are happy to cancel your order and process your refund. Please note that we often post items out the same day we receive the order, therefore please contact us as soon as possible if you change your mind. For details on returns, please see below.

Damaged on arrival or lost packages?

We go to great lengths to ensure that your item reaches you safely. In the event that your parcel arrives damaged or is lost, please inform us/ the postal service/ courier immediately. Usually postal/ courier services recommend that the sender initiates any claim. If an item is damaged, take photos of the packaging as it arrived, and of any damage incurred to the item as a result. Items are sent fully insured, and we will need you to provide us with information (including photos) in order for us to process any claims. 

RETURNS

Online purchases: We are happy to accept returns of items purchased unseen (online) for any reason; please contact us as soon as possible via our Contact Us page or email and strictly within 14 working days of receipt. Once you have informed us that you will be returning the item, you then have 14 days to return the item for a refund or exchange. Please send any returns to:

Crocker and Co. 7 St. Marys Close, Warmington, Peterborough, PE8 6UA

Please note that return shipping costs will not be refunded (unless the item has a fault that we have not described in our description- our items have been preloved, so we do not consider a fault to be normal signs of wear commensurate with age). Please return the item as soon as possible after informing us of your decision to return. The purchaser is fully responsible for the safe return of items to us. Items must be returned in the same condition that they were sent, unused by the customer and with labels still attached. Any items that have had labels removed, re-attached, or have been used are non returnable. The buyer is fully responsible for the item until it is reaches us. We strongly recommend that items be sent fully insured, via a signed for service and that proof of postage is be kept as we will not accept any responsibility for returned items that fail to reach us. If items are lost or damaged whilst being returned, we may charge you, or not refund you, to compensate for the loss or damage. We do not accept requests for returns from anyone other than the original purchaser. Refunds will only be issued after an item has been returned to us in the timescale and condition outlined above and in this case we will refund the customer within 14 days of receiving the goods back.  Refunds will be issued using the same method that you made payment.